At Hunters Interiors we pride ourselves on quality and first class customer service. If for any reason you need to return an item we adhere to each of our individual suppliers return policies; please contact us directly if you require further information.
Delivery differs from each supplier we aim to have your order dispatched within 4-7 working days of receiving your order, however this is subject to stock availability from the supplier. While we aim to dispatch as quickly as possible stock is subject to availability from our suppliers. Fabric and wallpaper is typically dispatched within 4 – 7 working days however lead times on furniture vary and can take up to 8 – 12 weeks if the products are made to order, we will provide you with you an estimated time for delivery when you place an order or make an enquiry or order with us.
If items are unfortunately out of stock we can place stock on back order with our suppliers and manufacturers this might lead to longer delivery times.
Delays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can be specific to AM or PM and informed by email or text message. Deliveries will only be available during the working week Monday – Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. This however is not always available. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed agreed deliveries may be subject to re-delivery/cancellation charges.
You have the the right to cancel within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment returned.
In order to cancel your order and receive a refund then please follow the following procedure:
- Email us at firstname.lastname@example.org or call us on 01780 757946 to request your refund stating clearly why you would like to return the goods.
- Return your goods to us at the following address: The Dairy, Copthill Farm, Deeping Road, Uffington, Stamford. PE9 4TD United Kingdom in the original packaging. A full refund will be provided if goods are returned in the original packaging and unopened. Return postage and packaging charges will not be provided.
- A transfer of funds back to the original card will be carried out as soon as possible after the refund is requested and goods are returned.